DINNING ROOM CHAIRS

<p>I purchased 6 dining room chairs from Rochester Woodmead on 10/06/17.</p> <p>The manager of the store advised that the chairs were "NEW" but had been previously purchased by a client and were returned due to the colour of the chair legs not being the colour that they had stipulated in their purchase.</p> <p>I was led to beleive that these chairs had been unused and returned to the store for colour change.</p> <p>I then purchased the chairs on 10/7 believing that they were in good order. The chairs were delivered to me on 11/07/17 , I left them unwrapped for a few days and did a full inspection on 17/06/17 discovering that the undermneath upholstery on 2 of the chairs were torn.</p> <p>I reported the matter to the store manager immediately , he then advised that he would have to charge me a fee to take the chaors back into stock . I flatly refused explaining that it was not my fault that the chairs were not in good order.</p> <p>The manager of the store sent me refund documents on 17/06/17 to be filled in , same was done and returned to him on 19/6/17 since the 17th was a Saturday.</p> <p>He then advised that the refund is being processed and will take 5-7 days , I have to date not received the refund nor any feedback from the store despite numerous emails . I called the store this morning , the manager then promised to check on the refund and revert back to me within today. This of course did not happen until i called the store for feedback.</p> <p>Also I asked a few times for the store manager to confirm refund value , no response to my emails in this regards.</p> <p>I today asked him to confirm telephonically and he now advised me that I will receive a refund less the delivery charges .</p> <p>I tried to debate this as i dont see why i should be penalised for sub-standard goods that wre delivered to me .I tried to reach the regional Head office but could not get through.</p> <p>I have previously purchased from Rochester Northgate and had an awesome customer expieriance from that store , sadly the same is lacking from the Woodmead brach.</p> <p>Would apprecaite some feedback from Rochester .</p> <p> </p> <p> </p> <p> </p> <p> </p>