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lebomphou L

1 reviews | Active since Jul 2016

21 Sept 2016, 11:01

Didn't know buying a bed would be this hard

<p>I purchased a bed, (on lay-away) but once I had one my due dilligence and finished making the necessary payments I was told the bed was damaged and would have to be replaced in a week that was during the first week of August<br />Fast forward a bunch of enqiries and complaints later, I still haven't received any explanations or answers as to what is going on.<br />Id also like to take this opportunity to point out I've had the displeasure of dealing with your sales person who entirely inexplicably rude his general tone of voice is dismissive and condescending and going foward id prefer to have someone else handling my matter<br />Its also imperative for me to mention that none of the numbers iwas told to contact actually work I was refered to a Darian Simon, and Leanne</p>

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Replies (4)
Rochester Home Decor
Rochester Home Decor's reply22 Sept 2016, 11:43
Official

Thank you for bringing the complaint to our attention.

We see that the account is fully paid and the new item has arrived. You will receive a call shortly to make arrangements for collection.

We apologise for the inconvenience caused.

Kind regards

Rochester management

lL
lebomphou L's update07 Oct 2016, 11:54
Reviewer Update

So its bern more than two weeks later and no one has called to apologise or explain

Rochester Home Decor
Rochester Home Decor's reply07 Oct 2016, 11:58
Official

Thank you for updating us on your complaint.

We are following up with the branch, and will get them to contact you to make arrangements.

Kind regards

Rochester management

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lebomphou L's update09 Oct 2016, 08:55
Reviewer Update

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