VS
Vernessa S

1 reviews | Active since Jan 2014

18 Feb 2016, 14:11

DEYBED LEFT FACING

I've Purchased a DAYBED from Rochester on the 4/02 Cash and it was delivered on the 06/02/<br> However the DEYBED was the wrong configuration and I've alerted them as soon as it was delivered and asked them to take and they never took it and the delivery guy said they have other deliveries: <br> Monday the 08th I've called to find out when will they be delivering the right couch then then say they will let me know. The Wednesday 10/02 they delivered the same configuration as they one I had I asked them to take both the couches but only took the one they came with. I then sent a complaint to their website that I will not be liable for the couch they delivered and left at my place. they then called to ask what kind of configuration is it that I wanted? I explained and they said it was not the one that was ordered and explained that my sales person sold me that one and obviously it was a miscommunication and I did explain that I wanted the 1 like in the website.<br> Even today I haven't heard when they will be delivering the correct on. and I explained twice on their website that I refused tp be blamed and liable for that couch because obviously no wants to help me. I'm still waiting.

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply18 Feb 2016, 15:23
Official
Hello Vernessa,

Thank you for bringing the complaint to our attention.

We are liaising with the Regional manager for the webstore currently in order to resolve your complaint, the customer service agent will contact you to make arrangements for delivery.

Kind regards
Rochester management