Despicable

I had a bitter experience with Rochester in park meadows when l purchesed a Mykonos couch three piece which l fully paid for on the 30_05_2018.l only recieved the couch two months later without being advised about the delay unpacking the unit we noticed it's not new it's a used one and it had a manufacturing falty on the fabric we can document with live pictures l made immediately l reported the matter to the sales department the particular person who took my complain she apologised mansioning they will replace the unit of which they did and l had to wait again .they replaced unit the fabric started falling apart of which l had to report again to the particular sales department of which they arranged to come and collect it on 06_08_2019and it returned to me unrepareid l sent it back on 17_09_2019it came back unrepared again of which l sent back on 21_09_2019after several attempts and phone calls what made me spend over 400rand to find out what how far did they get with the repairs .l had no choice but reported the matter to the head office nobody seems to attend my problem at the park meadows Rochester ,head of office with a reference number that l logged a complain ,head office informed me if l don't receive a positive answer in the matters of five working days l have to phone them back with the specific reference number a week after l recieved a call from the park meadows manager mansioning that my couch will be delivered on 09_12_2019 unfortunately it never happened instead l recieved a call from one of the workers from dispatch mansioning his coming to collect a bed from my house instead it was suprising instead of bringing my couch his mission was to collect a bed from my house instead of delivering my couch .the following events happened l had to call the branch again to clarify the confused situation with manager he promised that it's a confused matter by the dispatch and will attend the matter of which the delivery happened in my absence on the 11_12_2019the security had to sign for the delivery documents where has been mansioned that the repair hasnt been attended to nevermind one piece is missing legs are missing as well of which l find it unprofessionally and disrespectful l work very hard for my salary l can't afford to treated in such a manner completely unreasonable since August they have been failing to solvo the matter nobody cares .please maybe you can help .l had to take it back to the shop at my own expense after the frastration l had even up today l don't have a positive solution