SM
Silindile M

1 reviews | Active since May 2013

06 Feb 2015, 09:06

Delivery Postponed twice

On the 1st of February 2014 i purchased furniture worth R22 000+ and paid in full. I was promised delivery by Wednesday, came Wednesday there was no delivery. I went to the shop on Thursday was told to come back later since there was no response from the warehouse, while i was there I told the one seater included was now not available since it was damaged at the warehouse, was then promised the one on the floor and that it will be delivered on the same day. Later on the the delivery came there was still no sign of the one seater, I called Charles immediately and the response I got had changed from what he said at the shop, now I can only get the one seater early next week no specific time or date. I am really disappointed at how this whole thing was handled, i cant even trust that the one seater will be available early next week because stories keep changing, hence i just need a refund now!!!

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply17 Feb 2015, 09:46
Official
Hello Slinda,

Thank you for bringing the matter to our attention. We will investigate the matter, the branch manager will also be in contact with you to find the best solution.

kind regards

Rochester management