Delivery Complaint

I am absolutely baffled and disgusted by the service recieved from Rochester , I made an online purchase 05/04/2020 and I still haven’t received my goods ,by 05/07/2020 I’m going for three months with no communication at all and all I wanted was an ETA for my goods the online managers Dereck Radzokota & Marvin Hlangala Have been ignoring my emails and when I phone their line my calls get deliberately dropped this is disgusting! I’ve called all branches Nationwide(Gauteng) to try and get assistance nobody has !! To add insult to injury their head office called me over a month ago saying I should expect delivery but my shipment never came , please see below email to Rochester . Hi all Please see below communication which has still not received a response, deliberately ! I called this morning my line was intentionally dropped twice! I have received no customer service at all, the purchase was made 05/04/2020 its been over 30 days and to date NOTHING! This has been quite frankly a nightmare and bordering on an atrocity ! I’ve called Rochester in festival mall , wood mead , carnival city, Boksburg and have gone as far as to contact your head office but no one has had the courtesy to assist. I would like to request the immediate delivery of my shipment, Lungi Menyatso is the only person who has attempted to assist and seems to be the only person sympathetic to my situation. I am at my wits end and simply put I NEED MY SHIPMENT! I would also like to speak to someone in senior management as this is not how a customer should be treated , I am literally begging for something I have purchased, you are not doing me a favour I have paid and my commodity should be delivered. I’m disgusted and disappointed in the experience I have received from Rochester as a whole and you have essentially ruined the buying experience for me. as someone who also works with customers I believe you have not put me as a customer first and the least one could expect is clear communication. my next step will be to report this service to hello peter and advise customers on your social media pages on how pathetic the service is .