Delivery complaint

I have been battling to get an replacement headboard delivered to me. They delivered the 1 st one quickly and collected it again. I have paid in for a Queen headboard and for the last month they have been trying to deliver it in JHB. I live in Mossel bay.

I have phoned the call centre at least 12 times. Last week I asked for a Manager, but this doesn’t happen. I spoke to Cornelius on Monday and he promised to phone back. I spoke to Mpho yesterday and she said Cornelius will get back to me.

I am really disappointed in the way this has been handled and don’t know what to do anymore.