Delivered damaged chair, collected, no refund

I ordered (and fully paid) a recliner chair from Rochester Brooklyn. When the item was checked it did not work and had damage to the leather. I contacted Vincent Cloete of Brooklyn, he wanted pictures which I sent him. I sent 2 email afterwards to him to which he failed to reply. Rochester HO collected the chair 3 days ago. When I phone their HO the lady just say that she can`t help me any further as she does not deal with refunds.<br> <br> Rochester is very slick in its sales pitch, but fails in executing client service. I am not surprised with the huge number of complaints.<br> <br> I only need my money to be refunded. No-one has contacted me for my banking details, yet they have taken the item. I will never purchase ANYTHING from Rochester again.