Defective furniture- Rochester Boksburg Branch

I recently (22nd Jan 2024) purchased bentwood occasional chairs from the Rochester Boksburg branch and they were delivered on the 24th of Jan 2024. The Chairs delivered were not unwrapped and therefore we only unwrapped them on the 26th Jan 2024. Upon unwrapping the chairs we noticed defects which we immediately reported and requested them to be exchanged. to date the chairs have not been exchanged and i have been sent through the' back of house' to deal with warehousing and suppliers' whilst i didnt purchase from the warehouse and suppliers. the chairs were paid in full yet as a customer im suffering and not being able to enjoy the product i paid for.