Defected Tess Trestle Table

Hello Peter,

I purchased a Tristle office table from Rochester online platform on the 08 October 2024. It was delivered and I unboxed the table after 7 days due to work travel. I found the table defected on the corner. On the 01 November 2024 I logged a call with Rochester call centre. I was told to resolve the issue will take 21 days as I reported the issue 7 days later after delivery. The reference no. is RO-STEE-***. I find it very unfair as consumer to be treated with no dignity. I called to their call centre several times for assistance. Last week they requested photos of defects to send to their supplier. There's no communication or any update from Rochester. I requested to escate the matte to the next level at times the call centre agent put on hold to frustrate me. As I demand to escalate the matter. I have exhousted all avenues for assistance with resolution. I rate them zero for their incompetency. They keep on refering to third party.