Dealing with Rochester has been a nightmare

I purchased a dining room set from Rochester. It took a very long time to be delivered with numerous follow up calls placed by me. Many promises were made which were not kept.

The product was eventually delivered. 2 days after receipt the table began to crack and eventually split in 2 places.

I logged a complaint. Again after many follow ups the new table was delivered. However, it was a different design. And had a scratch. I did not want to accept delivery but was told that the truck could not take 2 tables back and thus the table remained.

In the interim the bench I bought together with the table has begun to crack.

I called the store requesting all goods be taken back and a refund. The message from the Regional Manager is that I could get store crefit.

It is ridiculous to be forced to spend money on items you do not want because Rochester cannot deliver on the item I originally purchased in store.

I also do not have the time or energy to deal with the poor service.