Damaged goods and 6 months later no delivery

The worst customer service in the world ! In September 2014 we ordered two 2-seater leather couches which cost R32,485.00. These were delivered on 22 November and one couch was noticeably different from the other - arm rest at a downward angle, one seat hard, one seat soft. We did not notice this at the time of delivery but on 25 November we phoned and complained to the branch manager and were told the factory was not taking any more orders as they were closing for the holidays so nothing could be done. Nothing happened, we were shunted from pillar to post and in January 2015 we e-mailed a query and then went to the store who contacted the regional services manager Adriaan who was rude and arrogant and who wanted to repair the couch, we insisted on a replacement which he agreed to. On 12 May (4 months later !), after querying the status of the order several times, Renier phoned and arranged delivery for Saturday 16 May which never arrived. On querying it today we were told the factory had stocktake on Saturday so why was it ever arranged ? We have submitted 3 complaints online to their head office and have had no response. ROCHESTER IS USELESS, NO CUSTOMER ETHICS, SERVICE