AM
Anna-Marie Marks
1 reviews | Active since Mar 2016
16 Mar 2016, 12:14
Damaged furniture since Dec 2015
I purchased a couch daybed in Dec 2015.<br> The couch delivered was damaged. It was replaced in January - but this was also damaged.<br> I have been waiting since then for another replacement. I have followed up many times with no response.
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Rochester Home Decor's replyOfficial
16 Mar 2016, 14:27Hello missanniefm,
Thank you for bringing your complaint to our attention.
We are currently investigating the matter and our Customer Service Agent for the Craighall showroom will be in contact with your shortly to advise on resolution.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We are currently investigating the matter and our Customer Service Agent for the Craighall showroom will be in contact with your shortly to advise on resolution.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Rochester Home Decor's reply16 Mar 2016, 14:27
Official
Hello missanniefm,
Thank you for bringing your complaint to our attention.
We are currently investigating the matter and our Customer Service Agent for the Craighall showroom will be in contact with your shortly to advise on resolution.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We are currently investigating the matter and our Customer Service Agent for the Craighall showroom will be in contact with your shortly to advise on resolution.
We apologise for the inconvenience caused.
Kind regards
Rochester management