DAMAGED DELIVERY ON THE CLARENS - CRM ***

Dishonesty and poor service from Rochester Furniture

It must ends now and no further discussions regarding the damaged chest of drawer that was delivered. Clearly you run this business based on lies and disrespecting clients. Please come and collect your damaged chest of drawer and pay back my money.

Firstly, you **** and said you were coming to deliver/exchange the purchase and then you never showed and no communication on what went wrong. Who treats clients like that? Secondly, you deny that you phoned and promised to deliver. So, it means I am crazy and just creating stories. What for? Is there a reward for lying?

Then, I ask for my money back, so you come and take this damaged chest of drawer. You tell me that you have already sourced the chest of drawer from Nelspruit, and it arrived on 1 July. And delivery will be arranged. Up until today, there has been no phone call or delivery. You continue to lie again. Thank you for all the poor services and dishonesty. It ends now, PLEASE COME AND COLLECT YOUR DAMAGED CHEST OF DRAWER, AND THEN PAY BACK MY MONEY AS I HAD INITIALLY SUGGESTED. YOU CANNOT BE TRUSTED AND I CANNOT WAIT ANY LONGER.

Please see your communication below: From: TRDecom Sent: Friday, 02 July 2021 15:01 Subject: DAMAGED DELIVERY ON THE CLARENS - CRM *** Importance: High

Good day Makhosi,

We trust that this mail finds you to be well and safe. Kindly accept our sincere apologies on the damaged unit received. Your query was escalated to our warehouse who were supposed to liaise with you, it is evident that they never updated you. Kindly give us an opportunity to fix an error that has occurred and more so, we would not want to lose you as a valuable customer as we’ve learned that you have requested for a refund.

PLEASE NOTE THAT WE HAD TO SOURCE STOCK FROM OUR NELSPRUIT WAREHOUSE WHICH ARRIVED ONLY YESTERDAY.

We trust that you find the above to be acceptable.

Looking forward to your response

I thank you.