Customer service does not exist @ Rochester

Pathetic service and empty promises is all I receive from them, stay away from this store. I bought a dining room suite from them early Nov 2019 from their store in Alberton. The product was of inferior quality so after some 20 emails it was eventually removed from my home on the 17 July 2020, with a promise of a full refund. To date all I have received is empty promises and requests from them for me to be patient as there are processes to be followed. In this day and age does it take 2 mths to do a refund?? The area manager is too busy to call me or respond to my emails so clearly their customers are not important. I will NEVER deal with this store again!! I have never in my life received such poor service and lack of respect for the customer. Looking at all the complaints logged for this store it is no surprise that I am enduring the same pain as the others.