Customer ignored

on 5/2/2015 I visited the Rochester store at Carnival Mall intending to buy a large ticket item. On entering 2 staff members walked right past me, ignoring me completely. They went to the front desk and engaged in a discussion with a third person and stood their drinking out of a cup. I was the only one in the store. I stood around for 5 minutes, being ignored and then left. I told them they had just missed a sale. One staff member apologised, but made no effort to keep me there to rectify the situation. I contacted Rochester on their website and reported the event. They have also ignored my complaint. They must be doing great business to be able to afford to treat potential customers in the manner in which they did.