Couches returned but no Refund

<p>I purchased two couches from Rochester in 2016 but had problems with the quality of the product and recently after much hassle from Rochester I requested (via the JD Group) that they collect they the couches and refund me.</p> <p>Rochester collected the couches 2 months ago and I was told to fill in a Refund request form at the branch where the purchase was made (Centurion Mall), which I have done.</p> <p>But here I am 2 months later, with no couches and no refund.</p> <p>I have been to the store numerous times and spoken to the manager, Marshall; Happyson; Thatho and even Vincent, who I assume is a regional manager but I have received no help or even the courtsey of feedback.</p> <p>I absolutely hate this company and regret ever walking into their store.</p> <p>DO YOURSELF A FAVOUR AND SPEND YOUR MONEY ELSEWHERE BECAUSE ONCE YOUR PAY, THERES NO CUSTOMER CARE.</p>