Couch repair issue

Hi,<br> <br> I filled up a service request form to repair my 3-seater couch which was submitted on 02-02-2015 to Woodmead branch. Had bought a 3-2-1 couch set (Alpine Lounge) from Woodmead Rochester. The couch that needed repair was collected on 10-02-2015 from my residence in Johannesburg and till date I did not get my couch back. I am very much unhappy from your poor service delivery, on top I'm not getting any update or feedback to my enquiries. I'm just being ignored! Its been over 3 months now without my 3-seater couch. Does Rochester expect my guests who visit me to sit on the floor or stand? I really fail to understand why it's taking so much time to return my couch. Even after debit orders going off my account on time I'm basically paying for a 3-seater couch which I don't have for the past 3 months. I hope my complaint is taken seriously and resolved ASAP.<br>