Couch of despair

I bought couches from Rochester, one couch broke and was taken for repairs. It has been 4 months, I keep phoning and they keep promising to phone me back- the only call backs I receive is that they want to come and COLLECT the broken couch. Seriously? Where's my couch? Why aren't they delivering my couch? Did they lose my couch? This couch is quickly becoming the bane of my existence. Hands down the worst customer service ever. 0/5 stars- would not recommend- at all. Rather get a crate and sit on that, cheaper and surely less hassle to repair.