Couch

My name is NEO, I bought a couch from Rochester that came with a defect. They came to fetch it and latter refused to fix it. It's been 5 months they dnt want to return it back fixed or unfixed. I called call center and I was told it is in JD supply chain in Spartan Kempton Park. I called *** and spoke to Marty who told me her boss Ntombi tells her they will return it on 9 December 2020.they didn't bring and I called again today, Marry told me she doesn't know what happened. I asked to speak to Ntombi and I was told bosses dnt speak to customers. What do I do coz I want my couch.