Complaint

Rochester furniture in Savannah, worst service ever! I bought a coffee table on Saturday the 26th of November, and I told the sales person named Thuto that I am going to measure the space where I needed to put the table. I actually wanted a plasma stand and a coffee table, then told him that I'll pay for the table then if it doesn't fit my space, I'll cancel the table transaction and top up to buy the stand. I went back to the store on Sunday the 27th, and asked him to cancel the table transaction and tell me how much should I top up. I paid the difference, which he then told me that the cancellation and the transfer of funds from the old transaction to the new one will only be done on Monday, then by Tuesday I can go collect from their warehouse. I gave then until today which Wednesday, and when I went to collect, the warehouse told me that they can't release the TV stand because there's an issue with the funds, i must call the store, I went to the store to cancel the transaction because they didn't even have the decency to call and let me know of whether I can collect or not. And the day they gave me has gone past. I gave them all the details they require to give me my money back, now they are telling me about their system being offline. There was a rude lady who didn't even wear a name badge, she has purple hair. She threatened that I was never going to get my money back! This is unacceptable!