COMPLAINT

I have not had any joy from the company since my last review. My last email to Rochester dates and to date I have not received any response from them

Good evening

That is just a lame and useless excuse. One missed on call on Saturday, is that the best that could be done to get hold of me? I am quite sure that if you guys were following up on a debt owed to you, you would have at all costs tried to get hold of the client to recoup your money. Themba had an opportunity to try contact me over the weekend , or on Monday for that matter. But then due lack of communication , I had to once again drive to the branch on Monday afternoon

From: *** <***> To: Sent: 26 April 2021 09:33 AM

Subject: Re: RE: [EXTERNAL] Contact us for compliments, complaints or suggestions

Good day, I have contacted the store and spoke to Themba, who advised that the refund has been declined due to the bank account. Themba says that he did try to contact you on Saturday to update you on the refund with no luck, however he has promised to contact you again during the course of the day to ensure that the necessary feedback is provided. Kind Regards, Ntokozo Rochester Team JD Group ---- Original Message ---- From: To: *** Sent: Monday, 26 April 2021 09:01:53 Subject: RE: [EXTERNAL] Contact us for compliments, complaints or suggestions

Thanks for your message! At Rochester, we’re dedicated to awesome customer service and are always looking for ways to improve. One of our representatives will make contact shortly. PATHETIC, WHAT IS YOUR UNDERSTANDING OF ‘’CONTACT SHORTLY’’ IN THE ABOVE SENTENCE.