Communication DOLOLO!!!
<p>I Ordered a couch at Rochester furnitures Centurion mall, they have advised me that the couch would take 6-8 weeks to make and deliver to me, However I constantly had to follow up on the status of my order, not even once had Rochester contacted me before I did them. However the delivery experience was good they sent Phumlani and Punie to deliver my couch, they guys were very helpful in helping me set up the couch and making sure that everything was in place before I could sign the delivery note. They even waiting for me to get the feel of the couch before they left. I really liked their service which made up my for my ordeal in the waiting process. Thanks Phumlani and Punie for your help</p>
Thank you for sharing your experience with us.
We have escalated your complaint with regards to lack of communication to the manager of the Centurion showroom, to address with the parties involved. We apologise for the inconvenience caused in this regard.
We are happy to here that you received a positive delivery experience from our ELF team and will be sure to relay your message to Phumlani and Puni as well as their managers.
Kind regards
Rochester management
Thank you for sharing your experience with us.
We have escalated your complaint with regards to lack of communication to the manager of the Centurion showroom, to address with the parties involved. We apologise for the inconvenience caused in this regard.
We are happy to here that you received a positive delivery experience from our ELF team and will be sure to relay your message to Phumlani and Puni as well as their managers.
Kind regards
Rochester management