Client Care In Lockdown - No response, No Service

After numerous attempts, since November 2020 to contact the applicable parties at Rochester via email; as well as another store visit to the current branch manager in Nelspruit and a new website complaint, as suggested by the branch manager himself who does not seem to find any joy himself w.r.t responses from H/O concerning in-store complaints, and as no contact numbers available on the website for customers to call head office directly, no service and response to date concerning a complaint on a poor repair, paid for, within 2 weeks after my Reno Recliner was delivered after months since being in lock down in March 2020. We've had constant battles with the Reno collection purchased back in Aug 2015 which has been exchanged within less than 2 years and thereafter repairs attempted. The last repair was paid for (by us in Sept 2020 - the customer - during difficult times in our country) as Rochester's workshop pointed out negligence on our side, despite the history of repetitive complaints concerning the workmanship on this lounge suit including evidence (regular pictures attached to support our complaint/s). We really liked this collection as we purchased an additional recliner on top of the full suite that time - yet it is mostly the recliners we find fault with. My husband and I have been very patient with Rochester and it is clear that their employees/managers do not last either as we have dealt with 5 different branch managers/second-in-charge since our first complaint (Dawid, Thandeka, Riaan, Jessica and latest Petrus). Fortunately we have kept all correspondence and attempts to contact Rochester, however, it does not seem to bother Rochester to return our ''call'' in order to sort out our latest and hopefully last complaint - neither can their latest Nelspruit branch manager help us, as he had to refer me to complain via the website (back in January 2021) in the hope that someone from Rochester Head Office would respond faster, which was successful before, as the branch manager pointed me to his system full of complaints, including mine, and no response from his head office management team - that is very sad and bad for business.