Cancelled my order kept the money

On 31 October we bought 2 recliners. Apart from the fact that I think it is deplorable that a company sells stock it does not have. Rochester sold us stock that needed to be manufactured, all fine and well. This is where it gets interesting: after trying to call their facility to determine when our order will be delivered. It took days to get through, it perpetually goes to voicemail. On their system the order was cancelled, but we had to pay in advance. At no stage did they contact us to \make right". This borders on *****. """