Cancellation fee

On the 4 June 2015 visited Rochester Boksburg and was assisted by Lunga Mtiya.Was interest in a lounge suite though mentioned to him that I was expecting feedback of a deal made with another provider. He advised that I should secure by depositing an amount of R8,900.00 in case the I proceed with him.On the 6Th contacted him and inform that my request was met and not.proceeding. He acknowledged that deposit will be refunded. On the 26Th July with no avail contacted him then he said I should complete a cancellation form so that the refund will be processed.<br> On the 8Th followed up as my account was not credited, only to be told \We apologise for the delay