Buying a Mattress DISASTER

On 2 February I visited the Witbank Branch looking for a new mattress. I decided to buy the Setraoedic - Aura, but in a double not a queen size.

Firstly, they don't have stock of a double, but I were told that its no problem, they can just order it in - ETA +- 2weeks at most.

Secondly, This purchase would be on credit (approved online), I needed to take the normal things with to the shop.

Thirdly, They could find no previous record of me buying anything there, and I were told that due to that, their policy is, that the client (me) have make a 30% payment on item/s being sold - in my case a mattress. With no choice, I had to pay. (But later they found me on the system.... paid the 30% for no reason)

Fourthly, there were no code for the double bed, making it a special order. They allocated a 'special number' on their system to be able to create the sale. It being late in the afternoon, they said that head office is closed now, but they will get the correct code for the sale the following day, and from there the mattress will be ordered.

Its now 1x week later and there is no change. still awaiting the number and according to the store, Head Office is not picking up their phones and emails are being send to try and resolve the issue. And then I were told to hold my fingers that they do have stock of a double bed mattress.

2x weeks max I were told... They can't even find the product code for peets sake!