Bitter taste in my mouth

<p>I can not believe the kind of service Bedworthpark Rochester has, on the 12 of November 2016 I purchased lounge suite to a value of R26 000 I paid cash for it and the sales man by the named Keith assisted me, he reassured me the suite will be delivered by the 15 December 2016.</p> <p> </p> <p>I made the first follow up on the 15 December asking about the delivery I was told according to the system its due on the 14th and it will be delivered on Monday the 17th, I left a message for Keith to contact me regarding delivery because he was not in on the day.</p> <p> </p> <p>On the 16th, I was hoping for the sales person to call but didnt therefore I called and had a lengthy conversation with Keith and yet again he told me the suite has not been delivered and he will contact me first thing on Monday 17th to give clear status.</p> <p> </p> <p>On Monday the 17th about 12:00 I made a call to the shop again and spoke to Keith, he now tells me about the truck will only leave Cape Town On Tuesday or Wednesday and cant tell if the lounge suit will be delivered by the 23rd December.</p> <p> </p> <p>There are delays regarding production and delivery in every furniture outlets and that is understood. When I purchased the lounge suite I specifically said I need it by the 15 December 2016 and I was told that was possible therefore I made a purchase under the impression that a reputable furniture shop like Rochester will deliver by the set date.</p> <p>I am astounded by the lack of communication from Rochester and all communications I have initiated not once did i receive a call from the sales person Keith. Secondly the arrogance I got from the gentleman when i call asking about the delivery of lounge suite I have paid cash for is unbelievable. </p> <p> </p> <p>My first purchase at Rochester has left a bitter taste in my mouth!</p>