FM
Fikile M

1 reviews | Active since Jul 2016

26 Jul 2016, 12:35

Bexley Dinning table with 8 chairs

<p>We bought a dinning room suit from Rochester at Witbank on th 25th of August 2015.The name of the Dinning room is Baxley with 8 chairs and the Bexley small sideboard. They delivered the table that we did not ordered with scrach on the leg.</p> <p>Firstly we ordered the extendable table up to date we never received, we were promised that it will be delivered around November because it come from Vietnam. </p> <p>We are still waiting for their feedback is alomost a year now. Ref number for the payment was 382409</p> <p> </p> <p>Please help</p> <p> </p> <p> </p>

0
Replies (5)
Rochester Home Decor
Rochester Home Decor's reply26 Jul 2016, 13:06
Official

Thank you for bringing this complaint to our attention.

We have escalated the matter to Regional Manager for urgent assistance and will be in contact with you shortly to resolve.

We apologise for the inconvenience caused.

Kind regards

Rochester management

FM
Fikile M's update23 Aug 2016, 19:14
Reviewer Update

Good day

Good evening

We are still awaiting for the response

Regards

Fikile

FM
Fikile M's update04 Oct 2016, 09:25
Reviewer Update

Good morning

kindly update as per above matter

Rochester Home Decor
Rochester Home Decor's reply04 Oct 2016, 09:33
Official

Thank you for updating us on your complaint.

We are following up on the matter and will be in contact shortly.

Kind regards

Rochester management

FM
Fikile M's update04 Oct 2016, 09:36
Reviewer Update

Thank you