Been waiting for a refund for over a month now

I had app**** for a credit agreement in which i was informed my application was successful. I was then contacted by the sales consultant Olebogeng Kanaomang ********** to sign the required documents. The application took over 3 weeks which was already frustrating. upon signing the documentation I paid a R4500.00 deposit and also paid R2000.00 for an ottoman. Signed the required docs only to be contacted about a week later being informed that the application requires insurance and that my insurance is insufficient. I had then informed the lady to recapture the application and was promised feedback by the next day. After a week of not being provided with feedback I had then sent an email requesting feedback, Only to be informed that my application was unsuccessful. Clearly didn't understand how i go from successful to successful in a space of 2 weeks. Anyway I accepted the feedback with our a fight and requested my refund of R6500. This request was completed on the 01/11/2017 and to date I have not received my refund. Everytime I email this Monica Van Den Berg she says the refund has been processed and will be available in my account in 5 days. Its is now exactly 22 days later and i still haven't received my funds. I have even bought furniture else where and have been in posession of this for the last 2 weeks. Now I ask you with tear in my eyes is this effective and effecient customer service. A sneak peak of their inefficient customer service

Good morning Jo-Ann We had difficulty to trace your money. Your sales person gave you the wrong bank account. We will finalize it today and you should receive it within the 5 working days. Apologies for the delay! Kind Regards From: ****, Jo-Ann: Absa ********** Sent: 15 November 2017 09:23 AM To: Monica Van Den Berg Subject: RE: PROOF OF PAYMENT Any feedback. You enthusiasm to have this resolved is sickening. Can I have your undivided attention on this. From: ****, Jo-Ann: Absa Sent: Monday, November 13, 2017 14:11 To: 'Monica Van Den Berg' ********** Subject: FW: PROOF OF PAYMENT See attached proof. I honestly wish this lack of competence can stop. Just to let you know I will not be waiting another 5 days for this money. As we speak I am typing an email to your regional head. Again from start to end this process has been absolutely horrific. I am totally and utterly disgusted by the lack of integrity, ownership and service I have experienced. Any feedback. You enthusiasm to have this resolved is sickening. Can I have your undivided attention on this.

From: ****, Jo-Ann: Absa Sent: Monday, November 13, 2017 14:11 To: 'Monica Van Den Berg' ********** Subject: FW: PROOF OF PAYMENT

See attached proof. I honestly wish this lack of competence can stop. Just to let you know I will not be waiting another 5 days for this money. As we speak I am typing an email to your regional head. Again from start to end this process has been absolutely horrific. I am totally and utterly disgusted by the lack of integrity, ownership and service I have experienced.