BED -UNDER WARRANTY-DO NOT WANT TO ASSIST

hi Please can assist with the query i have with Rochester @ Reds mall Centurion, i have purchased a queen size bed 5years ago, the bed has a 10year warranty, the bed sunk in in, i went to the store to raise a claim as it is still under warranty, they say the lost all our details as they moved to a new system, i spoke to Kenneth the store Manager, he said he will assist, i even sent photos of the bed on email to him, to date no reply. We need our bed replaced as per the warranty, Now they cannot find any information, Mr Kenneth does recognize us as he had dealt with us. i dont what to do the bed is getting more damaged as I made him aware of it.

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My deatils

Mr Ivan Naidoo ***