Bad Workmanship on Owen Lazy Boy Loungesuite

Purchased Lounge suite from Rochester on the 12th April 2015 from Themba at Park Meadows.<br> Received lounge suite mid May 2015, with damages to the lounge suite. Rochester collected part of the Lounge suite for repairs and that took longer than expected. Eventually received lounge suite. Month later the the memory foam started shifting and the wires on the top of the chairs started piercing through the leather. Backing of lounge suite started pulling away from wood. <br> Called Themba from Rochester and he organized for someone from Rochester and Lazy Boy to view the lounge suite. The gentlemen who viewed the lounge suite said it was badly manufactured suite. They said we could return the suite and a Rochester will refund our money, or we could choose another lounge suite. We were asked to wait for Bravo to re-open in November 2015, where we could view more suites. We did view and asked them for a quote on another lounge suite which took them three weeks to get back to us. Lounge suite was more expensive, so we decided that Rochester should refund us our money. It has three months and we have had no joy from Rochester Park meadows or from the regional Manager who has been cc'd.