Bad Service & Poor Quality of Goods

I reported that my couch had a tear on the seams and requested that it be repaired. The chair was collected at the end of February 2015 and it was kept for almost three weeks before it was returned. I just had the chair back for two days and noticed that the tear is opening again at the exact same place. Upon closer inspection I discovered that the repair work was of and inferior quality. I reported the matter again to Rochester on Saturday 4 April 2015 and was promised that somebody would contact me on Tuesday 8 April 2015. Thus far I have not received a call from anybody at Rochester. This has been the typical attitude that I had to deal with as every time somebody would promise to call me and then nobody from Rochester will call as they are uninterested in providing customer service. I am also disappointed with the quality of my couches as they are starting to make squeaky noises, I hardly have them for a year and they sound like they want to break. Please do not support this company as they will just take your money and sell your **** furniture and provide you with poor customer service.