Bad service overall. Appalling.

I purchased 4 items from their webstore on the 29th of October 2019. First issue was the delivery arriving late than the day agreed upon. My biggest issue was that upon delivery, only 1 of 4 items was delivered.

Getting hold of someone to assist was a struggle on its own. Very unprofessional service from all their staff. Finally got an email from their webstore manager, Dereck, who then advised that he'd do a follow up and keep me updated. He then assured me that he'd confirm by the end of the following week when my items would be available. Days went by, and so did weeks. During that period, I had been sending him emails to which he decided to stop responding to, very unprofessional and appalling for someone that calls himself a manager. Out of frustration and anger, I sent further emails requesting a refund, up until date I have not heard from him. The direct sited on his email signature goes through to someone that works at Liberty Life.

Do they even have a head office where I can escalate my matter to ?