1 reviews | Active since Mar 2015
bad service from Rochester mall @ carnival
<p>I bought bunk beds from Rochester, at delivery there were no *****s to install the beds with. I got numerous calls from my house sitter requesting I call back as the delivery guys wanted me to call their warehouse and the store to resolve the issue with their lack of *****s. I am upset because its not my problem as a customer to be stuck in between communication between the shop, warehouse and delivery. Its not my problem that the delivery guys did not have airtime. I want the bed in today with no excuses. I want to be reimbursed my airtime. The Rochester store manager Jaco said its not his problem i got involved in all of this</p>
Can someone at Rochester please ensure the beds are delivered today as pre arranged. I have given away my children s bed in preparation to getting the new one today. Now i have been given numbers of people to call to ensure delivery is today.
Can someone at Rochester please ensure the beds are delivered today as pre arranged. I have given away my children s bed in preparation to getting the new one today. Now i have been given numbers of people to call to ensure delivery is today.
Thank you for bringing your complaint to our attention.
As per telephonic discussion your delivery will still transpire today.
We apologise for any inconvenience caused.
Kind regards
Rochester Management
Thank you for bringing your complaint to our attention.
As per telephonic discussion your delivery will still transpire today.
We apologise for any inconvenience caused.
Kind regards
Rochester Management
The beds have been delivered but the assembly unsafe because the 2 beds are not xompatible sets. Not do my kids not have beds tonight but now they sont have a bedroom as its extremely unsafe to go close to the beds. The dwlivery men have left with a promise of a coming back tomorrow. The mattresses are in my corridor making it impossible to walk as the beds cannot carry them in the cureent state. 2 wrong deliveries in 1 day. I need my airtime spent on calling to anf fro your store, custumer services and warehouse as your guys did nt have airtime to do so themselves. When am i getting the correct delivery?
The beds have been delivered but the assembly unsafe because the 2 beds are not xompatible sets. Not do my kids not have beds tonight but now they sont have a bedroom as its extremely unsafe to go close to the beds. The dwlivery men have left with a promise of a coming back tomorrow. The mattresses are in my corridor making it impossible to walk as the beds cannot carry them in the cureent state. 2 wrong deliveries in 1 day. I need my airtime spent on calling to anf fro your store, custumer services and warehouse as your guys did nt have airtime to do so themselves. When am i getting the correct delivery?