Bad service from Rochester furniture

Last year June I bought couches at Rochester Kolonade, the couches started peeling off around March. I phoned Rochester I was informed to contact them after level 5 lockdown. During level 3 my couches were collected for repairs. Weeks later after not receiving any feedback from them I phoned doing follow up I was informed that couches cannot be repaired because supplier no longer have that material therefore my couches will be delivered to me unrepaired. Even today I dont know whats happening with them because they dont communicate and I informed them that I cannot take unrepaired couches. I received a very bad service from Rochester. Is been a month without couches and without proper communication from Rochester. Every time when i call im informed that someone will come me within 24 but they never called. Im the one who always call and don't get proper feed back. The customer service at Rochester is very bad.