Bad service from Rochester

I bought a lusake cumulus brown leather launch suite from Roghester Parkview shopping centre, Garsfontein, Pretoria on 20 December 2020. They delivered an used set for me full of scratches and cuts. I complained and they delivered a new set for me in March 2021. The same day I showed them that the arm rest of the 3 seater is cut. On 24 March 2021 they coleect it and say it will take 7 days. I phoned them at least once a week and today 4 May 2021 again and every time they have excuses. This is now 6 weeks that I wait for them to fix it. This is very inconvenient without a launch suite that you pay a lot of money. This is very bad service.