Bad service, even worse regional manager

R15 000 deposit paid, received empty promises and false information wrt delivery of couches. There is also miscommunication between staff of Rochester as they contradict each other. <br> <br> When we wanted to cancel due to no product and bad service, cancellation fee of 30% was charged. They are currently making a profit as the couches can be resold and a cancellation fee is charged as a result of their bad service. Highly *********. <br> <br> Tried to communicate with Regional Manger Marius van Niekerk, and offered to meet halfway. His response was \I WILL take 30%. Sue me"<br> """