Bad service

We bought furniture on the 17th of April 2022 at Rochester store,William Moffet Park, Gqeberha (Port Elizabeth). The delivery was supposed to be first on Tuesday, the 19th but salesperson phoned to say,”no, it will be on Thursday “. I was disappointed but agreed with that but asked once again to please make sure that delivery will be in the afternoon as we are not at home in the morning. I have received a confirmation that everything is noted and my request will be passed to the driver. On Thursday the driver phoned me after 12pm to say that he has returned furniture to the store as no one was at home when he has delivered it at my place!!!! Seriously?? After how many times I mentioned to the salesperson that I’m not at home in the morning! And also my phone number was given to the driver incorrectly. I was very upset… Then I got a call from Rochester sales person that they will delivery it today, the 22nd of April, Friday but he needs my ID for the delivery. Which is strange and I cannot email them as phones and internet is down, he sent me a phone number so I can I send by WhatsApp. Ok, I did so even I wasn’t happy with that. And the “cherry on top “- today they cannot delivery furniture at agreed time because there is a rain ( a very little rain ) in PE. Shouldn’t be furniture covered with plastic at first place?? Anyway, I m very disappointed and dissatisfied with the service provided ( or rather not provided at all) by Rochester and still do not have a confirmed time for tomorrow or other day when our furniture will be delivered. If I can give an advise - please, guys, organise your own delivery if you really like something from their product!