Bad service

Bought a lounge suite from Rochester and paid in full for it. Upon delivery the furniture was damaged, subsequent to that I refused to sign the delivery note from the driver. Got in touch with the store after much consultation with them and agreed to await another week for collection of damaged goods and for me to receive the correct lounge. The expected delivery date came and there was no contact from Rochester until today. <br> <br> To say I am appalled is an understatement. I will never set foot in that store again. for now though - I have to grin and await their delivery or their call at least.