Bad service

Dear Rochester Customer Services

I recently purchased a couch from Rochester for R32,000, but just two days after delivery, the stitches started coming off. I immediately reported this issue to the salesperson, and I was provided with the complaint reference number RO-ROCH-***.

However, since lodging my complaint, I have not received any updates or communication regarding the resolution of this matter. It is extremely disappointing to experience such poor customer service, especially after making a significant purchase. I expect quality products and prompt assistance when defects arise.

I kindly request an urgent update on the progress of my complaint. Please let me know the next steps and how Rochester intends to resolve this issue. If I do not receive a response soon, I will have no choice but to escalate this matter further.

I look forward to your prompt feedback.

Name: Donald Mudzunga Contact Number: *** Date of Purchase: 09/03/25 Store Location: Rochester fourways crossing