Bad service

Rochester took my couch on the 5th January for repairs and I have been waiting for them to locate my couch. I have gone to the centurion branch and was promised calls that never happened. I have been calling them for the past 3 weeks and everytime they promise to call me back and it never happens. I don't think they are doing anything about my query.

No one can tell me where my couch is because they sent a reference number to an incorrect number. I am tired of calling and waiting my airtime for nothing.

This is not the 1st time I have to fight to get service from Rochester centurion. Its really unfair on your clients.

Please respond to my query.