Bad Service

I had query regarding late delivery on a chest of drawer I initially purchased from Lloyd one of the sales consultants who gave me good service at the time of purchase. When I got to the store I found the regional manager, his name is Nick. This man made a mockery of my complaint to the point where I cancelled my order, Nick also confirmed that I would receive 100% refund. <br> I have since been liaising with the store manager (Keith Hodgkinson) and till this day my cancellation doesn't seem to be processed and I have not received my refund. I signed and filled out the necessary paperwork but it seems like I am still going to wait months before I can be paid my money.<br> Yesterday (21 / 09 / 2015), the sales person (Lloyd) called and informed me my cancellation was not even loaded on their system and he promised he would get back to me, however I am still waiting. <br> <br> Can I just get my money back?