Bad Service

I AM VERY DISAPPOINTED WITH THE SERVICE OF ROCHESTER, I BOUGHT A COUCH FROM THEM IN FEBRUARY, THE QUALITY OF THE COUCH WAS SO BAD TO AN EXTENT THAT I COULD FEEL THE WOOD WHEN SEATING ON THE COUCH. I CALLED THEM , THEY CAME TO COLLECT AND SENT ANOTHER COUCH. SAME THING IS HAPPENING. IF I AM SEATING ON THE BEDSIDE, I CAN FEEL THE WOOD. ITS SO UNCOMFORTABLE THAT I STOPPED USING THE BED SIDE. I PAID A LOT OF MONEY THINKING THAT I WOULD GET A GOOD QUALITY BUT ITS TERRIBLE. EVEN A CHEAPER COUCH WOULD BE BETTER THAT WHAT I HAVE. I AM VERY DISAPPOINTED WITH THEIR SERVICE.