1 reviews | Active since Feb 2017
Bad Service
<p>Went to buy a bed at Rochester Parkview Mall requested for it to be delivered on saturday the 28th January 2016. I received a call the following day they told me they won't be able to deliver the bed as the matress is wet, how I don't know. I went to the shop the very same day I wanted to cancel my order I was told they won't be able to refund me immediately. They asked me to give them until monday because they are waiting for matress stock. On monday afternoon I call asking if the bed will be delivered, they tell me they have the matress the bed will be delivered on tuesday. Tuesday morning I get a call from them tell me the bed is ready, I ask what time will it be delivered the salesperson say he will call me back in an hour he needs to check. He does not call me back, I give them a call asking what time will the bed be delivered they tell me the delivery truck is full I will get the bed on wednesday. I tell him that bed was suppossed to be delivered on saturday, why was it not their priority to get it on the delivery truck? I tell them I am coming to cancel the order, I went to the store to cancel the order when I get there they tell me that the bed will be delivered today its on the delivery truck. I told them I don't want it anymore because they are playing games. I cancelled the order, I am still waiting for my refund.</p>
Thank you for bringing this complaint to our attention.
Your refund has been processed and will reflect in your account within 72 hours depending on your financial service provider.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Thank you for bringing this complaint to our attention.
Your refund has been processed and will reflect in your account within 72 hours depending on your financial service provider.
We apologise for any inconvenience caused.
Kind regards
Rochester management
