Bad for Business

They've got beautiful furniture no doubt but their service delivery is very poor. They also dont know how to communicate among themselves. I bought a couch in August 2020 and on the 16th of September i had to call them to take for repairs and i was told that it would be back in three weeks and understood but after three weeks I went to the shop and i was told its actually six weeks i left still with patience in my heart. After six weeks i started calling and emailing and even going to the shop where I bought the couch. I eventually demanded for a replacement couch only to get a call from dispatch the following day after three months withoit a couch that I'm paying for, telling me that they are unable to repair the couch and will deliver a replacement one in two days. I waited the entire day for them with more two reference numbers already and no one came or called. They are so quick to take their money from people's accounts but can't deliver a service effectively, so bad for business