Bad experience, poor quality!

We had such a bad experience with Rochester Boksburg. We went there in March to purchase furniture. On delivery they delivered the wrong furniture. We returned the furniture that was delivered wrong and kept the lounge suite. After 3 days the recliner chairs was faulty. We cancelled the deal in March with them, as this was unacceptable. After confirming with them more than once that our contract / deal was cancelled with them, end of April 2022 the debit order still went off our account. We reported this to head office and to our Sales Person Mpho at Rochester Boksburg. He informed us that we will receive the refund after 7 working days. It is now already 12 working days and we still have not received the moneys back in our account. Mpho does not reply on any messages or does not answer my calls. This is unacceptable. How can they take your money and ignore a person after wards. I will not recommend Rochester to anyone, as we have received bad service from the word go, bad quality furniture, and taking money for no reason!