Bad Customer Service by Rochester Home Decor Staff????

This furniture outlet has got people who have no customer service and they have lack of care for their customers . I made a payment of 2.500 for a lay-by that I wanted to use to purchase furniture. This payment was made on th 8th January. I have tried everything that I can do to get them to allocate it so ~I can continue making a purchase. They do not want to put my money to my account as lay bye. They have ignored numerous emails trying to get them to sort this out. I even wrote on Twitter but they just do not care. I can't even request my money back because they do not respond to emails. A lady by the name of Palesa appeared to be trying to help but has now not bothere. Why do they say they have lay bye options if they do not acknowledge payments made to them. This is not a gift ,I genuinely wanted to buy their furniture. Such a useless bunch of people working there. I am not considering to lodge a formal compliant with the Consumer Services Ombudsman because this is my money that they have got . I am such an unhappy customer. I wish someone told me that they are so careless and *******.