Bad customer service at Rochester

Went to Rochester Retail Park in Kolonnade to purchase a Cairo dining suit on the 15th August 2020 bought cash was told there's stock at warehouse and would be delivered on Monday the 17th or latest the 19th August. No delivery was done. I called the store to acquire about my deli ry and was told they had a system crash my order would be delivered latest 21st August. When I called again on the 21st August was told the sales guy who assisted us is busy I left a message but unfortunately he didn't get back at me. I called again and was told his out request to speak with the managers was told they also outside and no senior manager is currently at the store. The sales guy then called me back and told me that the furniture I ordered is out of stock even though upon payment of the same furniture I was told there's plenty of stock on the specific items. He told me to expect delivery on first week of September however on the 25th August a table was delivered without any chairs when I called the store to enquire about the chairs I was given a run around ended up talking to the manager Trudy and she said I would get my chairs the following day she would check other stores and deliver the chairs herself I sent hery location and all the information she needed. 27th August still no chairs or calls being informed of what's happening I call Trudy again and shes surprised that the chairs were not delivered by headoffice. Till to date no one bothers to give feedback and inform me what's happening rochester customer services and service delivery sucks yet we spend so much money on their purchases. I've used all avenues I know if I ever buy furniture at Rochester again.