Bad Customer Service and empty promises.

I spent over R41,000 at Park Meadows branch. Delivery never took place as arranged. I had 2 cancel my Christmas day function and lost out on money because of this. The salesman cut my calls when I phoned him 2 find out why delivery never took place and didn't reply 2 my whatsapp messages. On 28th Dec, I phoned the branch 2 cancel my order. The salesman said they cant refund me, I need 2 complete a cancellation form, which I agreed 2. I sent his regional manager an email to notify him what happened. The salesman apologized and said delivery will take place that day and asked me 2 give him another chance. I told him I am cancelling my order bcos I lost a lot of money. While we were on the phone, I got a call from a guy advising me he's at my house delivering furniture. I was quite shocked nd ph the salesman. He then said he wanted 2 save the deal nd would compensate me by giving me a mattress with the bed nd told me he don't want 2 lose his job. The bed did not fit, which was also an issue because when he sold it 2 me I told him it wouldn't fit in my room, he said it would bcos its only 2cm longer than normal beds. To date, I still did not rec my bed and am being threatened with t&c